You will be responsible for the cost of return shipping. If your product is eligible for return and you do not live in Winnipeg, you should mail your product to: GameKnight Games and Cool Stuff, 519 Osborne Street, Winnipeg, MB, Canada, R3L2A9
Food stuffs and drinks: for obvious reasons. However, we are often able to purchase them again as second-hand product trade in, such as how we buy Magic cards. Collectible singles: Magic singles and similar product cannot be returned. Clearance product: Any item on clearance is considered a final sale, and cannot be returned. Because of the unknown contents of these products, once the product is purchased and removed from our sight, we can no longer assure that the contents are factory sealed and not somehow scanned or otherwise determined. Collectible blind packs: HeroClix, D&D Icons of the Realms, Magic: the Gathering, etc. There is a proof of purchase, be it a receipt or purchased under a customer file. If a product has had its shrink wrap removed but the contents are otherwise still sealed, a return may still be possible, but a 15% restocking fee will be applied. The product is fully sealed and unopened. Our Return & Refund Policy provides detailed information about options and procedures for returning your order.For the majority of our products, they can be returned for either exchange or refund assuming they fulfill the following criteria: If you feel your order has been significantly delayed, please contact us at by clicking here.Ĭlick here to read out entire shipping policy Orders to PO Box addresses are shipped via AusPost at a flat rate of $12 per order.ĭelivery delays can occasionally occur. Please note parcels have authority to leave, unless you request otherwise. Orders to non-PO Box addresses are shipped via courier at a flat rate of $12 per order. 
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or public holidays. Preorders are processed in a timeframe that allows for the product to arrive on or after the release date. All orders, if the item was in-stock at the time of purchase, are processed within 2 business days of the order being placed, or, if the item was out of stock at the time of purchase, within 2 business days of the product arriving in store.
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